Taking A “Servant Leadership” Approach to Culture Change Organizational leaders talk a lot about how to change a culture. Changing the culture of an existing business, especially mature businesses like Romeo RIM — which has been around for 35 years — can be an amazingly difficult task. Once a company decides it needs new leadership at the top, it has an immediate challenge — credibility. New leaders start on important initiatives and the individuals at the organization’s lowest levels are skeptics: “We’ve seen this before; all we need do is wait him out and he will go away like the rest of them.” This is the reality of a new change agent within any company. How, then, do organizations make a culture change? It always starts with vision/mission and a confirmation or re-creation of the business’ core values. However, focusing on core behaviors — the first priority in cultural transformation — is a better approach than focusing on values. One cannot measure values, but we can o...